Shipping

Shipping Policy

Thank you for shopping with www.knee-sliders.com! We want to ensure that your motorbike knee sliders and other products are delivered to you as quickly and safely as possible. Please take a moment to review our shipping policies to understand how we handle shipping, costs, and delivery times.

1. Shipping Methods

We offer a variety of shipping methods to meet your needs. The shipping options available to you will depend on the products you order and your delivery address. Available methods include:

• Standard Shipping
• Express Shipping
• International Shipping

Shipping rates and times will be calculated at checkout based on the destination, order weight, and the method selected.

2. Processing Time

Once your order is placed, we will begin processing it within 1-3 business days (excluding weekends and holidays). This processing time allows us to confirm product availability, prepare your order, and package it securely.

• Orders placed after business hours or on weekends and holidays will be processed the next business day.
• If there is a delay due to product availability or other circumstances, we will notify you promptly.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions of your order, and your delivery location. Additional charges may apply for international shipping, customs, and taxes (more details below).

• Domestic Shipping (United Kingdom): Standard and Express shipping options available.
• International Shipping: We offer worldwide shipping for international customers. Additional duties, taxes, and import fees may apply, which are the responsibility of the customer.

4. Estimated Delivery Times

Estimated delivery times vary based on your location and the shipping method selected:

• Domestic Orders (Within [Country]):
  • Standard Shipping: 5–7 business days
  • Express Shipping: 2–3 business days
• International Orders:
  • Delivery times vary based on the destination country. Typically, international shipments will take 5–21 business days depending on the shipping method, carrier, and customs processing times.

Please note that these are estimated times, and actual delivery times may vary due to unforeseen delays.

5. Order Tracking

Once your order is dispatched, we will send you a confirmation email containing your tracking number. You can use this tracking number to monitor your order’s progress through the carrier’s website.

6. International Shipping and Customs Duties

For international customers, shipping fees do not include customs duties, taxes, or import fees. These additional charges may be imposed by your country’s customs office when your package arrives. Please check with your local customs office for any additional charges that may apply to your order.

• Import Duties and Taxes: The customer is responsible for paying any additional fees required by their country’s customs authorities.
• Customs Delays: Please note that customs procedures may occasionally cause delays that are beyond our control.

7. Delivery Timeframes

While we make every effort to ensure timely delivery, delivery times may be affected by factors such as:

• Carrier delays
• Weather conditions
• Public holidays
• Customs procedures (for international shipments)

We recommend tracking your order for updates and contacting our support team if there are significant delays.

8. Failed or Unsuccessful Deliveries

If the courier is unable to deliver your package due to incorrect information or because the recipient is unavailable, we may charge you for the cost of reshipping the order. We recommend ensuring that your shipping address is accurate and that someone is available to receive your package.

9. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately at info@knee-sliders.com. We will work with you and the carrier to resolve the issue. Please keep the damaged packaging and product for inspection if required.

10. Contact Us

If you have any questions or concerns about shipping, please do not hesitate to reach out to our customer support team. We are here to help!

Email: info@knee-sliders.com