Delivery

Delivery Policy

At www.knee-sliders.com, we strive to provide you with a smooth and efficient delivery experience. Whether you are purchasing motorbike knee sliders or any other products from our platform, we want to ensure that your order reaches you in a timely manner and in perfect condition.

Please read our Delivery Policy carefully to understand how we handle shipping, delivery times, and any associated costs.

1. Shipping Options

We offer several shipping options to suit your needs. The shipping options available to you will depend on your location, the weight of your order, and the shipping method you choose at checkout. Shipping options may include:

• Standard Shipping: Our most affordable shipping option, typically with a longer delivery time.
• Express Shipping: A faster shipping option for those who need their order sooner.
• International Shipping: We offer worldwide delivery for international customers.

2. Shipping Costs

Shipping costs are calculated at checkout based on the size and weight of your order, as well as the delivery destination. Please note that additional charges may apply for international shipping, including customs duties and taxes, which are the responsibility of the customer.

3. Processing Time

Once your order is placed, we will process it within 1-3 business days (excluding weekends and holidays). This processing time allows us to carefully prepare your items for shipment.

• Orders placed on weekends or public holidays will be processed the next business day.
• Orders for items that are out of stock or custom-made may require additional processing time. You will be notified if this affects your order.

4. Delivery Times

Delivery times vary depending on your location and the shipping method chosen at checkout. Estimated delivery times are as follows:

• Domestic Orders (United Kingdom):
  • Standard Shipping: 5–7 business days
  • Express Shipping: 2–3 business days
• International Orders:
  • Delivery times vary by destination, but generally, international shipments take between 5–21 business days.

Please note that these are estimated delivery times, and actual delivery times may vary depending on external factors such as carrier delays, customs procedures, and weather conditions.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment directly on the carrier’s website.

6. Delivery Issues

If there are any issues with your delivery, such as delays, missing items, or damaged packages, please contact our customer support team immediately at info@knee-sliders.com. We will work with you to resolve any issues as quickly as possible.

7. Failed Deliveries

If the courier is unable to deliver your order due to an incorrect address or failure to receive the package, you may be responsible for any additional shipping costs incurred. Please ensure that your shipping address is correct before completing your order.

8. Customs and Import Duties (for International Orders)

For international orders, please note that customs duties, taxes, and import fees may be imposed by your country’s customs authorities upon arrival. These charges are the responsibility of the customer and are not included in the shipping cost.

We recommend that you check with your local customs office for more information on any potential charges before placing an order.

9. Undelivered or Lost Packages

If your package has been marked as delivered but you have not received it, please first check with your neighbors or local post office to see if it has been misplaced. If you still cannot locate your package, contact our customer support team at info@knee-sliders.com for assistance.

10. Contact Us

If you have any questions or need assistance with your order delivery, please contact our customer support team at:

info@knee-sliders.com