Returns Policy

Returns and Refunds Policy

At www.knee-sliders.com, we want you to be fully satisfied with your purchase. If for any reason you are not happy with the products you have ordered, we offer a straightforward returns and refund process to ensure a hassle-free experience.

Please read our Returns and Refunds Policy carefully before returning any items. By making a purchase with us, you agree to the terms outlined in this policy.

1. Eligibility for Returns

To be eligible for a return:

• The product must be in its original condition, unused, and undamaged.
• The product must be returned within 15 days of the delivery date.
• The product must be accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

Certain items cannot be returned or exchanged. These include:

• Custom or made-to-order products
• Products that have been used or show signs of wear
• Gift cards or promotional items
• Items on sale or clearance

3. How to Return an Item

If you would like to return a product, please follow these steps:

1. Contact Us: Email our customer support team at info@knee-sliders.com with your order details and reason for return.
2. Return Authorization: We will provide you with a return authorization and instructions on how to return the product.
3. Package the Item: Carefully pack the item in its original packaging, including all accessories, documentation, and receipts.
4. Return Shipping: You are responsible for the return shipping costs unless the product is defective or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance for your return.

4. Refunds

Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund. If your return is approved, we will process your refund to the original method of payment within 5–10 business days.

Please note that shipping charges are non-refundable, and you are responsible for any costs associated with returning the item unless the return is due to a defect or error.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, we recommend returning the original item and placing a new order for the replacement. Please contact our customer support team for assistance with exchanges.

6. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at info@knee-sliders.com. We will arrange for a replacement or refund, including covering the return shipping costs. You may be asked to provide photos of the damaged item to assist with the process.

7. Refund Processing Times

Refunds are processed once the returned item is received and inspected. Refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

8. Contact Us

If you have any questions or need assistance with a return, please don’t hesitate to reach out to our customer support team at:

info@knee-sliders.com